Terms of Use

TERMS OF USE

Welcome to IMBA STUDIO

1. ABOUT IMBA STUDIO

• Open-Source Manufacturing Knowledge: Democratizing access to manufacturing techniques and 3D printing knowledge traditionally gatekept by large-scale factories

• Local, Community-Driven Production: Keeping manufacturing value, jobs, and innovation rooted within the communities we serve across Canada

• Circular Manufacturing Practices: Remelting every scrap into functional products, proving that sustainable manufacturing is achievable and shareable

• Accessible Customization: Removing factory minimums and gatekeeping, enabling creators to design and produce freely without waste or compromise

2. ACCEPTANCE OF TERMS

2.1 Agreement to Terms

• You are at least 18 years of age or have parental/guardian consent

• You have the legal capacity to enter into binding contracts

• All information you provide is accurate and current

• You will comply with all applicable laws and regulations

2.2 Modifications to Terms

3. USE OF OUR SERVICES

3.1 Permitted Uses

• Browse and purchase products from our online shop

• Access and download open-source designs and technical documentation

• Submit project inquiries for custom manufacturing services

• Participate in community forums and collaborative initiatives

• Share and build upon our open-source designs in accordance with applicable licenses

• Request corporate customization and B2B orders

3.2 Prohibited Uses

• Use our services for any unlawful purpose or in violation of these Terms

• Reproduce, distribute, or commercially exploit our proprietary content without authorization

• Use our open-source designs without proper attribution to IMBA STUDIO

• Misrepresent your affiliation with IMBA STUDIO or our products

• Attempt to interfere with, disrupt, or compromise our website's security or functionality

• Submit false, misleading, or fraudulent project inquiries or orders

• Reverse engineer, decompile, or disassemble our proprietary technologies

• Harvest or collect user data from our website without consent

• Use automated systems (bots, scrapers) to access our services without permission

4. INTELLECTUAL PROPERTY RIGHTS

4.1 Open-Source Commitment

• Designs explicitly marked as "open-source" are released under Creative Commons licenses (typically CC BY-SA 4.0 or CC BY-NC-SA 4.0)

• You are free to use, modify, and share these designs subject to license terms

• Attribution Requirement: You must credit IMBA STUDIO as the original creator and provide a link to imbastudio.ca

• Share-Alike Requirement: Derivative works must be shared under the same license

• Commercial use may be restricted depending on the specific license (refer to individual design documentation)

• Techniques, tutorials, and manufacturing knowledge shared on our platform are freely accessible

• We encourage the democratization of manufacturing knowledge and welcome community contributions

4.2 Proprietary Content

• Trademarks: "IMBA STUDIO" name, logo, and associated branding

• Website Content: Text, graphics, photos, videos, and user interface design

• Proprietary Designs: Products not explicitly marked as open-source

• Software and Tools: Custom tools, algorithms, and software developed by IMBA STUDIO

4.3 User-Generated Content

• Designs, specifications, and intellectual property you provide for custom manufacturing projects remain your property

• You grant IMBA STUDIO a limited license to use your designs solely for manufacturing purposes

• With your explicit permission, we may showcase completed projects on our website and social media for promotional purposes

• By submitting designs, feedback, or content to IMBA STUDIO, you grant us a non-exclusive, royalty-free license to use, modify, and distribute your contributions

• You retain ownership of your original work

5. PRODUCTS AND SERVICES

5.1 Product Availability

• Products are subject to availability and may be discontinued or modified without notice

• We reserve the right to limit quantities or refuse service at our discretion

• Product images and descriptions are provided for reference and may vary slightly from actual items due to the nature of 3D printing

5.2 Pricing and Payment

• All prices are displayed in Canadian Dollars (CAD) unless otherwise stated

• Prices are subject to change without notice

• Applicable taxes (HST/GST) will be added at checkout

• Payment must be received in full before order processing

• We accept major credit cards, PayPal, and other payment methods as indicated at checkout

5.3 Orders and Fulfillment

• Processing time: 3-7 business days from order confirmation

• Shipping time: Varies based on location and selected shipping method

• You will receive order confirmation and tracking information via email

• Require submission of a project inquiry through our website

• Timeline and pricing provided upon project review and approval

• Custom orders may require deposits or milestone payments

• Modifications during production may incur additional costs and delays

5.4 Quality Commitment

• We reprint or refund defective products at no additional cost

• Manufacturing with sustainable materials and ethical practices

• Transparent communication throughout the production process

6. CUSTOM MANUFACTURING SERVICES

6.1 Project Inquiry Process

1. Submit detailed project specifications through our project inquiry form

2. IMBA STUDIO reviews feasibility, timeline, and provides a quote

3. Upon acceptance, a production agreement is established

4. Milestone updates provided throughout manufacturing

5. Final product delivered with quality assurance documentation

6.2 Client Responsibilities

• Provide accurate, complete specifications and design files

• Respond promptly to clarification requests

• Review and approve prototypes or samples when required

• Understand that 3D printing tolerances and material properties may affect final results

6.3 Intellectual Property in Custom Projects

• Your designs remain your intellectual property

• IMBA STUDIO will not reproduce or share your designs without permission

• Non-disclosure agreements (NDAs) available upon request for sensitive projects

7. SHIPPING AND DELIVERY

7.1 Shipping Options

• Local Delivery: Available within the Greater Toronto Area (GTA)

• Canada-Wide Shipping: Via Canada Post and courier partners

• Zero-Emission Options: Local bicycle courier and eco-friendly shipping available

• International Shipping: Available upon request; customs and duties are the customer's responsibility

7.2 Shipping Costs

• Calculated at checkout based on weight, dimensions, and destination

• Free shipping may be offered on orders exceeding specified thresholds

7.3 Delivery Timeline

• Standard delivery: 5-10 business days within Canada

• Expedited shipping available at additional cost

• Delays due to weather, customs, or carrier issues are beyond our control

7.4 Risk of Loss

8. RETURNS, REFUNDS, AND CANCELLATIONS

8.1 Return Policy

• 30-day return window from date of delivery

• Products must be unused, in original condition, and in original packaging

• Return shipping costs are the customer's responsibility unless the product is defective

• Refunds processed within 7-10 business days of receiving returned items

• Custom-manufactured products are generally non-refundable and non-returnable

• Exceptions made for defects or significant deviations from approved specifications

• Issues must be reported within 7 days of delivery

8.2 Defective Products

1. Contact us at info@imbastudio.ca within 7 days of delivery

2. Provide photos and description of the defect

3. We will offer a replacement, reprint, or full refund at our discretion

8.3 Order Cancellations

• Before Production: Full refund minus any processing fees

• During Production: Partial refund based on work completed

• After Shipping: Standard return policy applies

9. LIMITATION OF LIABILITY

9.1 Product Use and Disclaimer

• Fitness for a particular purpose

• Merchantability

• Non-infringement

• Uninterrupted or error-free operation

9.2 Liability Limitations

• Indirect, Incidental, or Consequential Damages: Including lost profits, data loss, or business interruption

• Product Misuse: Damages resulting from improper use, modification, or negligence

• Third-Party Services: Actions of shipping carriers, payment processors, or other third parties

• Maximum Liability: Our total liability shall not exceed the purchase price of the product or service in question

9.3 Specific Use Cases

• Not intended for medical, safety-critical, or load-bearing applications unless explicitly stated

• Material properties vary based on printing parameters and environmental conditions

• Users are responsible for determining suitability for intended applications

10. INDEMNIFICATION

• Your violation of these Terms

• Your misuse of our products or services

• Your infringement of third-party intellectual property rights

• Your violation of applicable laws or regulations

11. COMMUNITY GUIDELINES AND COLLABORATION

11.1 Community Values

• Engage respectfully with our team and fellow community members

• Share knowledge and innovations when appropriate

• Provide honest, constructive feedback

• Support the principles of open-source and sustainable manufacturing

11.2 Collaborative Projects

• We welcome collaborative design and manufacturing initiatives

• Community contributions to open-source projects are encouraged and credited

• Tech democracy principles guide our community interactions

12. PRIVACY AND DATA PROTECTION

13. DISPUTE RESOLUTION

13.1 Governing Law

13.2 Jurisdiction

13.3 Informal Resolution

1. Contact us directly at info@imbastudio.ca

2. Engage in good-faith negotiation to resolve the dispute

3. Consider mediation or alternative dispute resolution methods

13.4 Class Action Waiver

14. SEVERABILITY

15. ENTIRE AGREEMENT

16. WAIVER

17. FORCE MAJEURE

• Natural disasters, pandemics, or acts of God

• Government actions, regulations, or restrictions

• Supply chain disruptions or material shortages

• Utility failures, internet outages, or technical issues

• Labor disputes or strikes

18. CONTACT INFORMATION

19. ACKNOWLEDGMENT

• You have read and understood these Terms of Use

• You agree to be bound by these Terms

• You understand your rights and obligations as outlined herein

• You consent to our use of your information as described in our Privacy Policy